One API for the Connected Stay

A unified API for supported devices used by short-term rental operators, property managers, and hospitality platforms to automate access, optimize energy, and streamline unit turnover.

Drive business metrics for Short-Term Rental

Operational Efficiency

Can help reduce lockouts and support requests, and supports same-day turnovers and scalable comfort policies.

Reduced Operating Costs

Can help reduce energy use and truck rolls through automated energy optimization.

Risk Mitigation & Asset Protection

Helps you detect leaks early and respond faster.

ISO 27001 certified platform, independently verified for security and compliance

Common use cases

Turn device states into workflows to cut manual support work and protect properties at scale.

Guest Experience

Guest Access & Smart
Lock Operations

Automates check-in/out by provisioning guest access codes, flags offline and low battery locks.¹

¹Requires compatible lock devices.

Guest Experience Scenes

In-stay automation for Arrival, Bedtime, and Checkout scenes.

Operational Efficiency

Climate Comfort &
Energy Optimization

Automatically manages HVAC based on vacancy, arrival schedules, or door/window status.

Turnover Readiness

Tracks a unit's status from checkout until it's fully ready for the next guest, using motion/contact sensors alongside lock codes assigned to the checkout or cleaning team.

Risk & Compliance

Water Risk & Leak Detection

Detects leaks to automatically close water valves and reduce the risk of property damage.²

²Requires compatible sensors and valves.

After-Hours Activity Monitoring

Combine motion and contact sensor data across a property's zones to build custom alerts for unusual after-hours activity, tuned to your own thresholds.³

³Operators are responsible for disclosing monitoring devices to guests and complying with applicable laws and platform policies.

From Booking to Checkout

For the door code use case, see the steps from booking to checkout

Booking confirmed

Your platform has the reservation's check-in and check-out window.

Code generated

Your platform calls the SmartThings API to create a guest and PIN for that reservation window.

Guest checks in

Entry events are sent back to your platform in near real time via subscription.

Stay in progress

If a code is lost or needs to change, your platform calls the SmartThings API to issue an additional code.

Checkout & revoke

Your platform calls the SmartThings API to revoke the guest and PIN at checkout (assuming lock code scheduling is not available for all locks).

One API call for every supported lock

Guest identity (lockUsers) and PIN credentials (lockCredentials) are managed through a single API across Matter, Zigbee, and Z-Wave locks, with no protocol-specific logic to maintain.

Know who unlocked

Unlock events include a unique identifier for each guest.

Near real-time confirmation

Every code change returns a structured result with a status (success, duplicate, occupied, busy), so your platform can retry or surface the right error instead of guessing.